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Lead Technical Engineer

Company Overview: Southwest Communications, Inc. is a leading provider of strategic information technology solutions for various sized businesses. Our full-service technology solutions include managed technology services, IP PBX installation and support, carrier agnostic network architecture and various other technology related solutions, all delivered with a consultative approach and supported 24x7x365 by our expert team of engineers.

Position Summary: The Lead Technical Engineer is an experienced IT generalist working in various capacities for a variety of clients. The LTE is responsible for advanced technical support of various routers, firewalls, switches, and VoIP phone systems. The LTE will also provide advanced input for customer network architecture on a variety of applications. This critical role is accountable, along with the other team members, for delivery of services that meet all technical requirements for clients in a timely fashion. The LTE also requires personal and administrative skills, such as initiative, time management, prioritization, multi-tasking, project assessment, scoping, estimation, time allocation/tracking, documentation, communication, and testing and solution deployment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•            Provides advanced technical support for each client’s managed router or firewall

•            Provides advanced technical support for each client’s VoIP phone system

•            Provides advanced technical support for troubleshooting various issues as they arise regarding the above

•            Provides advanced technical support for each client’s data network, including configuration, performance and security

•            Provides advanced technical support for customer solutions from design all the way through installation and ongoing support of various applications

•            Ensures customer network outages are reported quickly to the customer and follows up all the way through circuit restoral

•            Ensures change control and other processes and procedures are followed and that configuration documentation is completed when systems are deployed or modified

•            Responsible for engaging and managing vendor escalations, as required

•            Provides timely and clear communications to the client

•            Provides detailed information in a ticketing system for various projects, trouble tickets, etc.

•            Assembles and installs basic Windows or Linux based servers

ADMINISTRATIVE RESPONSIBILITIES:

•            Detailed utilization and time tracking

•            Provides guidance, mentoring and coaching to team members to ensure continuity of knowledge and staff development

John Kirby

John Kirby, President and Founder of SCi (Southwest Communications Inc.) oversees the company’s business strategy, evolution and goals, and development of strategic business opportunities. He has positioned the company as a premier global telecommunications company that specializes in

Keri Bell

Keri Bell, Executive Administrator, manages our Human Resources department. She is our most tenured employee, dedicated to the strategic development of our corporate vision and mission to provide the highest level of customer satisfaction in telecom industry. Keri oversees the day-to-day operations of all int

Paul Kirby

Paul Kirby, Operations Manager, is responsible for the Finance and Accounting departments. As controller at SCi for 15 years, Paul sets financial objectives and oversees Purchasing, Regulatory and Business Operations. He started his career with Motorola, building a background in business communications and

Michelle King

Michelle King, Marketing & Client Development, is responsible for supporting the company in marketing, business development and client relations activities. Responsibilities include developing marketing materials, supporting proposal development efforts, and providing sales training and business development guidance. Michelle initiates

Sharon Ryan

Sharon Ryan, Senior Technical Support Manager, began her career in telecom with Allnet which eventually became Global Crossing. She held a senior management position for two operation sites; St. Louis and Denver. She later took a Senior Management position over