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Built at SCi

Software we built because our customers needed it.

Our engineers write the tools that run on top of your phones and network. Each one is supported by the same team that installs your system.

For trucking, logistics and field teams

Driver MMS Dispatch

Drivers text a photo from any phone. It lands in your dispatcher’s inbox moments later.

  • No app to install, no login and no training for drivers
  • Caller ID names the driver when the carrier supports it
  • Delivers to Outlook, Microsoft 365 and other mailboxes
  • Optional Driver Web App on Professional plans and up

Sized to your dispatch volume. Tell us how many dispatchers and photos a month and we’ll recommend the right plan.

Try the live demo Ask about plans
Dispatch(816) 555-0100

Delivered. Signed BOL attached.

Ready to send

Marcus T. · Unit 214
Inboxdispatch@yourcompany.com
  • AR

    Alicia R. (913) 555-0119

    Trailer seal photo before departure.

    9:41 AMIMG_0871.jpg
  • DP

    Dev P. (816) 555-0177

    Damaged pallet at receiving, dock 4.

    9:12 AMIMG_3310.jpg
  • JK

    Jen K. (660) 555-0134

    Fuel receipt, Salina KS.

    8:57 AMIMG_5521.jpg

Press Send to watch a driver photo land in dispatch. Example names and numbers.

For any business that runs phone queues

CallOptic

Turn the call reports your phone system already exports into a dashboard your managers will actually open.

  • Works with any phone system that exports call reports to a spreadsheet
  • Answered, missed and abandoned calls at a glance
  • Busiest hours and wait times by queue and agent
  • Built, hosted and supported by SCi

Sized to your queues and call volume. Send us a sample report and we’ll build your dashboard.

Request a CallOptic demo

CallOptic

Sample data

Changes compared with last week

Calls by hour, Monday to Friday

Hover or tab through the bars for detail. Sample data.

More CallOptic Views

Every view is built from the call reports your phone system already exports, so managers see the whole week without opening a spreadsheet.

CallOptic

Queue scorecardSample data
QueueCallsAnsweredAbandonedAvg wait
Sales412398140:18
Support655619360:42
Dispatch28928450:11
Billing14713980:27
Every queue side by side: volume, answered, abandoned and average wait.

CallOptic

Busiest hoursSample data

Calls peak between 10 and 11 in the morning on Monday, Thursday and Friday, with a second rise around 2 in the afternoon.

A heat map of the week shows exactly when to add staff.

CallOptic

Agent activitySample data
ExtensionShare of callsAnsweredAvg talk
Ext. 1011284:12
Ext. 1021173:48
Ext. 103965:05
Ext. 104883:21
Ext. 105714:40
Calls handled and average talk time for every extension.

CallOptic

Missed and abandonedSample data
Missed and abandoned calls by day, so every caller gets a follow-up.

For 3CX phone systems

Intelligent Receptionist

A natural-sounding receptionist that answers, asks who’s calling and puts callers through, day or night.

  • Greets callers with your business name
  • Captures name and company before every transfer
  • Routes to people, ring groups or your answering service
  • Blocks known robocall numbers

Sized to your call volume. Tell us about your phone system and we’ll scope it with you.

Hear it on your line

(913) 555-0187

Main line · Summit Supply Co.

0:06
  1. Intelligent Receptionist

    Thank you for calling Summit Supply. May I have your name and the company you’re with?

  2. Caller

    Hi, this is Dana Ruiz with Prairie Freight.

  3. Intelligent Receptionist

    Thank you, Dana. Transferring you now.

Transferred to Sales

Example call with made-up names.

Included with SCi managed service

Built-In Safeguards

Quiet protections that run in the background of every system we manage.

  • Toll-fraud watch. Outbound calling is monitored continuously. Warning and critical alerts automatically pull the last 24 hours of call records for our team to review.
  • Off-site backup vault. Managed 3CX systems back up to SCi’s private off-site vault, each in its own locked account secured with SSH keys.
  • Network watch. Circuits and devices are watched around the clock. When something drops, a ticket opens automatically and we escalate to the carrier.
SCi safeguardsExample view

  • Toll-fraud watch

    Outbound calls per hour, last 24 hours

    Normal

  • Backup vault

    Last backup 2:10 a.m., copied off-site

    14 of 14 nights Verified

  • Network watch

    Circuits, firewalls and switches

    3 of 3 sites Online

Illustration of the checks we run. Example values.

Let’s design solutions that enhance and optimize your business.

Tell us about your locations and what you want to optimize. An engineer will reply with a written, itemized proposal. Nothing is ordered until you approve it.

Request a proposal Call (816) 298-4100
Call Request a proposal