The SCi care standard
Taking care of customers is the job. The technology is how we do it.
Dedicated Engineers
SCi engineers who know your setup design and support your system, and lead every project from start to finish, wherever you are.
Around the Clock
Network technology specialists are on duty 24/7/365, including nights, weekends and holidays.
Tickets That Open Themselves
Email scisupport@scitel.net and a ticket opens automatically. Your ticket number lands in your inbox right away.
One Team for Every Carrier
We handle the carriers, the escalations and the hold music, so you deal with one account team for everything.
Right-Sized Plans
We recommend the plan that fits your usage, and review it with you as you grow.
In Writing First
An itemized proposal with clear terms, taxes and fees shown separately, before anything is ordered.
How Every Project Runs
- 01
Discovery
We learn how your calls, sites and people actually work, and what it all costs today.
- 02
Analysis
We audit bills, contracts and equipment, then design the right fit across our carrier partners.
- 03
Implementation
We port numbers, install, train your team and cut over on a schedule that protects your business.
- 04
Life-Cycle Maintenance
We monitor, update and tune the system for as long as you run it.
Already an SCi customer? Get help now.
Call us any time, or email support and a ticket opens automatically.
Let’s design solutions that enhance and optimize your business.
Tell us about your locations and what you want to optimize. An engineer will reply with a written, itemized proposal. Nothing is ordered until you approve it.