Custom proposals
Designed around your sites, people and carriers.
Every phone system, network, camera setup and carrier mix is different. We start with how your business actually works, then put a written, itemized proposal in front of you before anything is ordered.
- 01
Tell Us What You Have
Your locations, your people, the services you run today and what you want to optimize. A recent phone or internet bill helps, but it isn’t required.
- 02
An Engineer Designs It
We review your bills, contracts and equipment, then design the right fit across our carrier and technology partners.
- 03
You Approve It in Writing
You get an itemized proposal with clear terms. Nothing is ordered until you approve it.
Questions
Straight answers before you call.
Still unsure? Call (816) 298-4100 and an engineer will walk you through it.
How much will it cost?
Every system is designed around your sites, people and carriers, so pricing comes as a written, itemized proposal. Tell us about your setup and an SCi engineer will put one together. Taxes, regulatory fees and call usage are shown separately, and nothing is ordered until you approve it.
Can we keep our phone numbers?
Yes. We port your existing numbers as part of setup. Simple ports often take a week or two, and larger or multi-carrier ports can take longer. We schedule the cutover so calls keep flowing.
Do we have to replace our phone system?
No. If your system supports SIP, including 3CX, Avaya, NEC, Mitel, Cisco and most others, SIP trunking replaces your PRIs or analog lines and you keep the system you own.
What happens to our fire alarm and elevator lines when copper is retired?
They move to a monitored LTE gateway that your existing panel or elevator phone plugs into. Life-safety lines use dual-carrier service and battery backup, and we coordinate testing with your alarm company.
Can we use our existing desk phones?
Often, yes. Many SIP desk phones, including many Yealink and Grandstream models, work with 3CX. We check your models during discovery.
Is there a contract?
Terms are set out in your written proposal. We offer month-to-month, 12-month and 36-month terms, and longer terms lower the monthly price.
Where do you work?
Nationwide. We design, install and support customers across the country through hosted 3CX and our 100+ carrier and technology partners. Hands-on work is done by an SCi technician, a field partner, or the carrier’s or your own staff with SCi coordinating, all backed by remote support.
Can everything go on one bill?
In most cases, yes. We consolidate many carriers’ invoices into one monthly bill from SCi, and your proposal shows which services it covers.
Will you deal with carriers you don’t provide?
Yes. We’re your single point of contact for trouble with any of your carriers, whether or not SCi provides that service. You call us, and we work the ticket with the carrier.
How do I get support?
Call (816) 298-4100 any time, or email scisupport@scitel.net and a ticket opens automatically.
Let’s design solutions that enhance and optimize your business.
Tell us about your locations and what you want to optimize. An engineer will reply with a written, itemized proposal. Nothing is ordered until you approve it.